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Tech Support

Tech Support

Tech Support for existing or new clients:
TICKETING PORTAL
EMAIL IT SUPPORT
(508) 668-0652

NOT A CLIENT?

Get a FREE IT assessment to evaluate your systems to identify vulnerabilities, optimize performance, and ensure your technology is aligned with your business needs. With a clear understanding of your IT landscape, we can be ready to deliver proactive support that minimizes downtime and keeps your operations running at full speed.

Don't Wait for IT Issues to Get in Your Way!

Remote IT Support

Getting Remote IT support with Computer Technologies Group, Inc. is easiest for existing clients who opt into our monitoring platform through our IT Care Plan. This allows us to remotely take control of their devices with no overhead. If you are a new client who isn't covered by an IT Care Plan, we may utilize an alternative means to connect to your device and address your IT issues. 


Please follow the Remote IT Support instructions below and choose depending on which option best applies to you.

Existing Clients
New Clients
Existing Clients

It's easier than ever for us to support you remotely as an existing customer. 

Businesses who opt into our monitoring platform have the benefit of their IT support being one click away!

If you need us to address an IT issue, give us a call, send an email, or login to our portal. We will contact you and connect to your device as long as it has internet connectivity. If you don't have our IT Services plan, then we will need to utilize an alternate means to remotely connect to your device and address your IT issue.

New Clients
Microsoft Quick Assist
Click above to read more about installing and using Microsoft Quick Assist

Even if this is our first time working together, we can address your IT issues on your Windows PC, laptop, or Surface using a built-in program called Quick Assist. By following the steps below, we can safely connect to your device and get started.

Input the following keyboard shortcut:

CTRL + ALT + Q

Input the code provided by the remote technician

Click "Connect" and "Allow" when prompted

Computer Technologies Group, Inc. provides a range of IT support services for desktops, laptops, servers, printers, program errors, and staff management through our IT Care Plan.

Remote I.T. Support
Client Care
Incident Response
Change Management
Our expertise

We deliver expert gadget restoration services that you'll love

Our efficient repair process ensures that you get your device back in working condition as quickly as possible, minimizing disruption.

What we do: expert gadget repair and restoration services

Our core focus is on delivering expert gadget repair and restoration services that breathe new life into your devices. We're passionate about providing solutions that save you from the frustration of dealing with broken gadgets.

01

Hardware service

From fixing faulty buttons and ports to addressing internal hardware failures, our technicians are proficient in diagnosing and repairing a wide range of hardware challenges, ensuring that your devices are restored to optimal functionality.

Screen replacement
Button and port repairs
Battery replacements
Cooling system maintenance

Software solution

Our software solutions are designed to address a variety of issues that may be slowing down your device. From virus removal to software updates, we offer services that enhance performance, security, and user experience.

OS repair and re-installation
Virus and malware removal
Data recovery

02

03

Network issue resolve

From optimizing Wi-Fi connectivity to securing your data, Fixzee offers comprehensive network solutions that ensure seamless connections, robust security, and efficient performance. We troubleshoot, configure, and enhance your network.

Network security concerns
IP address conflicts
Router and modem configuration
Network troubleshooting

Additional services

We offer more!

Speaker and audio repairs

We repair distorted or non-functional speakers and audio-related components.

Camera and lens repairs

We fix camera issues like malfunctioning lenses and faulty sensors among other problems.

Connectivity repairs

Troubleshooting issues related to Wi-Fi, Bluetooth, and other connectivity features.