We Make I.T. Work For You!

The Reactive IT support model addresses issues as they arise, providing immediate solutions when your business encounters technical challenges. With a focus on quick problem resolution, reactive support is ideal for companies that don’t require ongoing maintenance or proactive monitoring. Instead of investing in a managed service plan, you have the flexibility to call for help only when you need it. This approach can be more cost-effective for smaller businesses or those with minimal technology needs, allowing them to manage their IT expenses without long-term commitments.

When technology disrupts your workflow, having reliable reactive support ensures that downtime is minimized, and your team can get back to business quickly. Whether it’s troubleshooting a software problem, resolving connectivity issues, or recovering lost data, reactive IT support provides targeted assistance to resolve these issues fast. This model is perfect for businesses that want the freedom to maintain their own IT infrastructure while having an expert team on standby for emergencies.

Remote IT Helpdesk

We understand that technology problems can happen at any time, which is why we offer flexible remote helpdesk solutions for new and existing customers. Our team is equipped to handle all kinds of technical issues, from software glitches and network outages to printer malfunctions and user access problems. You can access our helpdesk support via phone, email, or chat, receiving professional assistance without the need for an on-site visit. Our remote services allow us to resolve most issues quickly, keeping your business running smoothly and efficiently.

Our IT support services are designed with flexibility in mind. We offer ‘pay as you go’ options for customers who need occasional support, as well as a-la-carte plans on a monthly or annual basis. Whether you prefer to pay only when you need help or want to secure a more consistent level of service, our plans can be customized to suit your specific requirements. With these options, you gain the freedom to choose the level of support that works best for your business without committing to a full-scale managed service.

When you have an IT support plan in place, there’s no hesitation to reach out when an issue arises. You can feel confident knowing that our team is ready to assist with any IT problem, big or small. Whether it’s handling everyday technical issues or taking on larger projects, we’re here to ensure that your technology supports your business goals. With our flexible plans, you can choose the service level that best meets your needs, making it easier to get help without worrying about unexpected costs. This peace of mind allows you to focus on your business, knowing that your IT is in good hands.

Let's start there, you need to backup all data that is critical to your business. You also need to keep compliance matters in mind along with regulatory organizations. Luckily this is far easier to manage with Computer Technologies Group, Inc. at the helm of your Data Protection plan. Whether the critical data includes files on your computer, shared from a server, or emails in the cloud, our all-in-one Backup solution protects your business from Disaster or Accidental Data Loss. Our Backup platform is cloud-based, which means we can safely backup your data offsite.

With an IT Care Plan, we can remotely connect to your device and address your IT problems or move forward with your IT project. It also enables us to handle business processes such as Change Management involving a new hire. 

When you opt into an IT Care Plan, it allows us to deploy our baseline IT Security solution, Managed Antivirus which is a must for your computers, laptops, or servers in the face of no protection at all.